WasabiTV - Just Download It!

WasabiTV Frequently Asked Questions

Here you will find a series of answers to the most common support related questions.

Please choose a category

• Sign Up and Login Questions

  1. What are the advantages of signing up?

  Signing up to WasabiTV allows you to download the content you stream to your computer. The content can be downloaded for Mobile Phones, iPods, Playstation Portables and a whole host of devices which are compatible with the MP4 and 3GP video formats.

  2. How do I sign up?

  To sign up simply click here , or signup from the top menu bar.

  3. Why do I need to confirm my email address?

  WasabiTV wants to make sure that if we need to contact you, we can do so on a working email address. This allows us to answer any problems you might have, notify you of new shows and ensure we stay relevant to your needs.

  4. Why can't I login to my account?

  There are a few things you can check to make sure you're entering the right information. Firstly, your username is your complete email address, such as me@mydomain.com. Also make sure that you enter your password using the same letter-casing as you did when you signed up. For example, if you had the caps-lock key on when you signed up and your password was ALL UPPERCASE, then you will need to enter the password in uppercase when you login.
  
  You can always request your password be re-sent to your email address by clicking the "Forgot Password" link beneath the login form. You can even copy and paste your password directly from your email into the login form to make sure you've entered it absolutely right.

  5. I'm entering my details correctly but I still can't login!

  WasabiTV should function perfectly with most common browsers such as Internet Explorer 6 and 7, Firefox, Mozilla, Safari and Opera. If you can't login, please ensure that you have Cookies enabled. This option is often located in the Preferences or Options section of web browsers. Certain internet security software such as Norton Internet Security will also give you the option to enable/disable Cookies. Please refer to the help section of your web browser or security software for further information.

  6. Cookies seem to be enabled, but I still can't login. What gives?

  Our moderators clear out all unconfirmed accounts twice a week, so chances are that if you signed up but forgot to click the confirmation link in the email that we sent to you then your account was probably deleted. If you're positive that you confirmed your account and you've tried everything above, please Contact us for technical support.

  7. How do I change my password?

  You can change your password here: Change My Password

  8. I forgot my password!

  Your password can be emailed to you again at any time. Click Forgot Password and enter your email address.

  9. How do I delete my login?

  Contact us to delete your login details. This will also remove you from the mailing list. You can sign up again at any point in time.

• Downloading Shows

  1. How do I watch videos I've downloaded?

  All videos downloaded from WasabiTV can be viewed by installing the free QuickTime Player software, available to download from http://www.apple.com/quicktime/download. Quicktime Player is compatible with Mac OS X and Windows XP and Vista based computers.

  2. Can I burn videos I've downloaded onto a DVD?

  If you'd like to burn a downloaded video onto a disc to watch on a regular DVD player, you will need to purchase a CD/DVD burning software such as Easy Media Creator (Windows) or Roxio Toast (Mac). These programs are available at http://www.roxio.com/. Another popular burning software for Windows is Nero, which can be found at http://www.nero.com/. Please refer to the documentation included with your DVD burning software to burn your video files for playback on a DVD player.

  3. How do I put videos I've downloaded onto my iPod or Zune?

  Videos from WasabiTV are universal MP4 format files, which will work with the majority of portable video players such as iPod, iPod Touch, iPod nano (video), Playstation Portable (PSP) or Microsoft Zune. Simply copy the video files into the application you use to manage files on your media player, such as iTunes (for iPod) or Windows Media Player (for Zune). Please refer the documentation included with your iPod or other portable media player for complete instructions for watching video files.

  4. I've signed up, why can't I download the episode that I want?

  Not all episodes are free to download, if the episode you want is available at a price, please click the "Buy It Now" button to add the episode to your shopping cart and follow the steps to make your purchase. If an episode is online but not yet available, you will see "COMING SOON" where the Download button usually exists. If this is the case, please check again shortly or Contact Us to report a broken link.

  5. I've paid for an episode, how do I download it?

  All purchases from WasabiTV are displayed under the "Purchased Files" link located in the side bar on the left of the page once you've logged in to WasabiTV. There are no limits to how much you download. Once you've purchased an episode, you have to the right to download it again at any time.

  6. I'm having problems downloading. What can I do?

  When downloading large files, including digital video, it's often a good idea to use a download manager program. These types of programs allow you to start, pause and resume multiple downloads.
  
  For Windows we would suggest using something like Free Download Manager. For Mac, we recommend YazSoft Download Manager.

• Purchasing Shows

  1. How do I download episodes if I have to pay?

  Most episodes are available for free, but a producer may choose to offer Premium Episodes at a cost per download. In order to download a Premium Episode you will need to add it to your shopping cart and then proceed to checkout. Once you've paid for a Premium Episode, you will be returned to your account where you can watch and download your paid episodes as often as you like.
  
  You can add as many items to your shopping cart and continue to shop as often as you want. WasabiTV does not charge any kind of user subscription or usage fees.

  2. Is it safe to pay with my credit card over the WasabiTV?

  WasabiTV is in partnership with PayEcom, internet payment systems. All payments are secure and never transmitted or distributed without encryption.
  WasabiTV also ensures that we use the highest possible level of encryption, and takes all security measures possible. So feel safe in knowing all transactions are protected on WasabiTV.

• Producer Accounts

  1. I'm a producer and I want to upload my show. Where do I begin?

  It's as easy as clicking Here!

  2. What is the best video file format to upload?

  WasabiTV supports .mp4, .mov, .avi, .wmv, .m4v, .3gp file formats, but we recommend mp4 or avi file formats in resolutions of over 640x480 and at a video rate of 650kbps.
  
  We have found users enjoy the experience much more the higher the quality, but remember the better the quality the longer it will take to upload.

  3. I've uploaded and saved a video file, why can't I watch it straight away?

  WasabiTV requires that all video files are encoded into streaming and mobile phone formats so that we can deliver directly to the viewer's browser and phone. Encoding may take anywhere from 20 minutes to 4 hours or more to complete, depending on the duration and quality of your video files.

  4. How do I change the thumbnail image of an episode I've uploaded?

  Firstly you need to login to your producer account. Then locate the show you would like to edit and click on the"Edit Episode" button. From here you can change the "Thumbnail Time" in the format of HH:MM:SS (Hours Minues Seconds). Once you submit the changes, the thumbnail will be generated. Longer video files may take some time to generate a new thumbnail.

  5. What fees do I get charged for selling my show?

  WasabiTV charges no fees for free content, but Paid content incurs a 30% transaction and services fee. This means that profits go straight to you, but remember keeping the show free will often mean more people will download it!

  6. How do I get paid when my episodes sell?

  WasabiTV will pay you (minimum of $30) to a nominated bank account, which is entered under your account details once you login. All payments will take 5 business days to process.

• Media and Advertising

  1. I'm interested in advertising on WasabiTV. Where do I begin?

  To begin reaping the benefits of WasabiTV advertising, simply email us , and we will get back to you straight away.

  2. What other opportunities does WasabiTV offer to advertise?

  WasabiTV has many outlets such as newsletter sponsorship, inline advertising, streaming advertising and many more, which can be tailored to meet your needs. Send an email to WasabiTV and we will get in contact with you to go over some of the opportunities we can bring you.

  3. What are the best banner file formats to provide?

  WasabiTV can accommodate and support web formats such as .jpg, .gif, .swf and .flv

  4. Can WasabiTV design an advertisement for me?

  WasabiTV's design team can design, plan and implement advertising for your products and services, simply send an email to WasabiTV and we will get in contact with you.

• About Public Domain (TV Classics)

  1. What is Public Domain?

  WasabiTV has done extensive research to bring you the best of International TV, and our partners have helped us bring you the best of the Public Domain!
  
  In the United States a film goes into the Public Domain if:
  
  1. The film was never registered for copyright. Years ago, producers were required by the Library of Congress (LOC) to send in a 35 mm print for registration. This was too expensive for some producers. Many of the producers just forgot to file for copyright, went out of business, or deliberately chose not to file for copyright as the movie was done as a tax write-off. After a"reasonable time" the film fell into the Public Domain.
  
  2. Until the law was changed in 1992, the copyright holder was required to renew the copyright in the 28th year. On January 1st of the 29th year, if a renewal wasn't filed with the LOC, the film fell into the Public Domain. After the law changed in 1992, any film that had fallen into the Public Domain (which covered all those produced prior to 1964) would remain in the Public Domain forever. All those films registered after 1963 would not be required to renew the copyright before the end of 28th year. The copyright would continue for a full 75 years (later extended to 95 years).
  
  3. The film had to have a copyright notice on the front or at the end of the film, and many filmmakers simply forgot to include the information. It had to read "Copyright 19__, (Name of company or Individual)". This occurred quite a few times over the years.
  
  Most of the countries of the world are signatories to the Berne Copyright Convention. Under Berne Rules, if a film is in the Public Domain in the Country of Origin, it is considered to be in the Public Domain in all Berne Countries. Therefore, a film produced in the USA and in the Public Domain would be in the Public Domain everywhere unless it is listed as a coproduction with another country (i.e. USA/UK). We do suggest that you always check with your legal advisors, as we cannot know or keep up with changes in each country's laws and regulations.
  
  If you have any questions or legal concerns regarding the public domain content, please do not hesitate to Contact Us.